Many Singaporeans are nonetheless utilizing ATMs and visiting financial institution branches regardless that near 9 in 10 Singaporeans (88 p.c) use cell banking no less than a couple of occasions a month.
An inaugural nationwide survey on digital inclusion and resilience performed by Lee Kuan Yew Faculty of Public Coverage (LKYSPP) in partnership with UOB discovered that three in 4 Singaporeans use ATMs a number of occasions a month whereas one in 4 visits their financial institution’s branches a number of occasions a month.
Surveying over 2,000 Singapore residents this yr, the analysis offers insights on inclusive banking by analyzing Singaporeans’ attitudes and behaviours on digital banking adoption and digital resilience.
The survey discovered that those that frequent ATMs and financial institution branches aren’t immune to adopting cell banking however in truth have the very best intention to make use of cell banking.
In the meantime, clients who by no means go to financial institution branches additionally point out excessive intention to undertake cell banking (5.6), indicating that there are distinct inhabitants segments eager on banking digitalisation.
The intention-adoption hole signifies that extra could possibly be achieved to nudge digital banking adoption.
Dr. Reuben Ng
Dr. Reuben Ng, Assistant Professor on the Lee Kuan Yew Faculty of Public Coverage and Principal Investigator for the nationwide examine mentioned,
“People who use ATMs and go to financial institution branches ceaselessly have expressed a powerful want to undertake digital banking however haven’t achieved so.
That is the phase that banks have to focus their efforts. Belief ranks first amongst key concerns on whether or not clients will undertake digital banking.”
Given the pattern of rising and evolving scams in Singapore, one other facet of the survey was to raised perceive the digital resilience of Singaporeans and the way inclined they’re to scams.
Opposite to common perception, older adults aren’t essentially the most inclined to scams with these beneath 25 years previous being 10 per cent extra inclined to scams than these 65 years and above.
Prof. Ng defined that “youths being digital natives are most weak as their ease with know-how might have lowered their guard in the direction of scams.”
Kevin Lam
Kevin Lam, Head of TMRW and Group Digital Banking mentioned,
“We consider that monetary and digital literacy are important on this planet we stay in at this time, notably for the younger.
For this reason we shall be launching the UOB TMRW’s #BetterTMRW monetary literacy (FinLit) initiative, an ongoing programme to coach and information our clients to be financially robust and digitally savvy, in order that they will have the data to maneuver in the direction of their objectives and obtain monetary safety.”
UOB TMRW’s #BetterTMRW FinLit initiative goals at bettering monetary literacy amongst clients by using varied codecs tailored to swimsuit every age group, together with quizzes and movies.
Apart from UOB TMRW’s #BetterTMRW FinLit initiative, UOB launched the My Digital House programme in 2020 to offer youngsters from deprived backgrounds with digital studying instruments and expertise to make sure that their studying was not disrupted by the pandemic.
As a part of the programme, a devoted on-line studying useful resource middle was additionally created to host enrichment sources in areas akin to Digital Citizenship, Monetary Literacy and Artwork to allow the kids to remain future-ready and financially savvy.
As of December 2021, UOB mentioned that it has helped meet the digital schooling wants of greater than 1,350 youngsters and youth beneficiaries with over S$1.65 million value of digital gadgets and academic sources.
